Diary Studies

DESCRIPTION

Participants in diary studies may keep track of their experiences when using a product or service. Diary studies allow you to collect data on how consumers use a product or service over a long period of time. They assist in comprehending the context of usage.

HOW TO USE

Begin by deciding on a research subject. Define how long and how often the participants should record their input. Decide how much and when you'll perform check-ups. Instruct the participants to keep a journal of their experiences. Make it clear what kind of input you want and how they can record their experiences, such as in paper diaries or by email. Examine the journals. Look for common issues and usage trends. Conduct follow-up interviews to address any remaining concerns. The advantage of this approach is that feedback is provided during or shortly after a product or service interaction.

TIPS & T RICKS

• Provide simple reporting resources to the participants so they can concentrate on the experience rather than the documentation process.